Refund policy

Last updated: 8 October 2026

You can cancel any online order within 14 days for a full refund, as long as a voucher hasn't been used or a product hasn't been opened. Faulty items are always covered by your statutory rights.

Gift vouchers

• Change of mind: you can cancel an unused voucher within 14 days of purchase for a full refund, including any postage paid. Email gail@mywellness.ie with your order number.
• After 14 days: vouchers can't be refunded or exchanged for cash. They're valid for at least five years from purchase, and the expiry date is shown on each voucher.
• Lost voucher: contact us with your order number and we'll reissue it free of charge, as long as it hasn't been redeemed.
• Partly used course vouchers: if you cancel a course voucher (for example, a course of 3 treatments) within 14 days after using part of it, we'll refund the unused treatments.

Treatment appointments

Please give at least 24 hours' notice to cancel or rearrange an appointment. With notice, your appointment or voucher carries over in full. Without notice, the session may be counted as used. Gail will always try to be flexible where there's a genuine reason.

Esker Fields wellness products

• Change of mind: tell us within 14 days of receiving your order, then return the item within a further 14 days. We'll refund the item price and the original delivery charge.
• Condition: for hygiene reasons, skincare, oils, balms and other sealed products can only be returned unopened, with the seal intact.
• Return postage: you pay the cost of returning an item unless it's faulty or we sent the wrong item.
• Return address: My Wellness Reflexology, Room G3, Waterford City Enterprise Centre, Waterford, X91 HC2V. Please email gail@mywellness.ie before sending anything back.

Faulty, damaged or wrong items

If something arrives faulty, damaged or incorrect, email gail@mywellness.ie with your order number and a photo. We'll offer a replacement or a full refund, including return postage. This doesn't affect your statutory rights under the Consumer Rights Act 2022.

How refunds are paid

Refunds go back to your original payment method within 14 days of us approving the cancellation. For returned products, we may wait until we receive the item back, or proof that you've sent it. Your bank may take a few extra days to show the refund.

Questions

Contact Gail at gail@mywellness.ie or (087) 778 8679.